Refund policy

Return & Exchange Policy

At MIVRA by MS, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Eligibility for Return/Exchange

• The return or exchange request must be made within 7 days of delivery.
• The product must be unused, unworn, unwashed, and in its original condition.
• The product must have its original packaging, tags, and accessories.
• Products that have been damaged, altered, washed, or worn may not be accepted for return or exchange.

Exchange

If you would like to exchange an eligible product, please contact us within 7 days of receiving your order. Exchange is subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photographs/videos of the product and packaging. We will review the issue and provide an appropriate solution.

Non-Returnable Items

Items that are used, washed, damaged after delivery, altered, or returned without original packaging/tags may not be eligible for return or exchange.

Return Shipping

Return shipping arrangements and charges will depend on the reason for the return. If the item is damaged, defective, or incorrectly sent by MIVRA by MS, we will review the case and guide you regarding the return process.

For return or exchange requests, please contact MIVRA by MS through our official WhatsApp/contact details.